Privacy Policy – Untold Stories Experiences

Untold Stories Experiences, located at Populierendreef 966, 2272 HW Voorburg,
Chamber of Commerce number 84916656.
www.ustories.nl / info@ustories.nl


Definitions

Booking Party/Data Subject:
A natural or legal person who can be identified based on the provided Personal Data. Also referred to as the Customer in this privacy policy.

Personal Data:
All data as defined by the General Data Protection Regulation (GDPR) and/or applicable European privacy regulations. Any information concerning the identification of the Data Subject.

Processing:
Any operation or set of operations performed on Personal Data, whether or not by automated means.

Controller:
In this privacy policy, Untold Stories Experiences is the Controller that determines the purpose, conditions, and means of the Processing of Personal Data.


Untold Stories Experiences processes Personal Data in connection with making reservations via the website www.ustories.nl.

These Personal Data include name and address details, contact information, cookies, and/or IP addresses. This privacy policy applies to the processing of Personal Data in relation to the services provided by Untold Stories Experiences.

Through this Privacy Policy, Untold Stories Experiences explicitly requests the Booking Party’s consent to provide their data.

Untold Stories Experiences collects Personal Data in the following ways:

  • Online data collection via: placing a reservation, cookies, filling in a contact form, emails, or use of social media;

  • Written data collection based on phone conversations.

Personal Data will be processed lawfully, fairly, and transparently by Untold Stories Experiences. All collected data will be treated as confidential at all times.

If the Booking Party determines that their Personal Data has been recorded incorrectly, the Data Subject must notify Untold Stories Experiences as soon as possible. Based on this information, Untold Stories Experiences will either correct or delete the data if necessary, or allow the Booking Party to correct it themselves.

Untold Stories Experiences uses Personal Data to:

  • Deliver its services;

  • Maintain contact between Untold Stories Experiences and the Customer.

Processing will only take place when necessary to achieve these purposes.

Retention Period
Personal Data will only be retained for as long as needed to fulfill the intended purposes, and never longer than five years unless a legal obligation requires a longer period. Contact details may be retained beyond five years unless the customer requests deletion.

Security Cameras
Untold Stories Experiences records video using surveillance cameras for the safety of players, staff, and property. These images are only used for the intended purpose and are only reviewed by staff. If necessary, they may be shared with the police.

Untold Stories Experiences takes appropriate measures to prevent destruction, unlawful Processing, unauthorized access, or dissemination of Personal Data.

Cookies
When visiting our website, Untold Stories Experiences may collect usage data via cookies.

This data may be used for functional and analytical purposes. Untold Stories Experiences will never lend, rent, sell, or otherwise disclose Personal Data.

Untold Stories Experiences reserves the right to use anonymized data for research or database purposes.

Right to Withdraw Consent
The Booking Party has the right to withdraw their consent to the processing of their Personal Data at any time without providing a reason, unless this makes fulfilling the agreement impossible, obstructs a public task, or is medically necessary, subject to legal obligations or situations where data removal cannot reasonably be expected from Untold Stories Experiences.

The Booking Party may request removal of their Personal Data at any time by emailing info@ustories.nl.

Untold Stories Experiences grants the Booking Party the right to access their Personal Data without requiring a reason.

Transparency
This Privacy Policy is presented in clear and understandable language for the Booking Party.

Personal Data will not be shared with third parties unless required to fulfill the agreement, provide services, or meet legal obligations.

Third-Party Processors
Untold Stories Experiences has data processing agreements with relevant third parties who have access to Personal Data in connection with order processing, such as the booking platform Supersaas and Mollie Payments.

Such transfers to third parties only occur in the context of connecting providers and customers or to fulfill the business purposes of Untold Stories Experiences.

Complaints
Untold Stories Experiences provides a procedure for handling complaints. Complaints must be submitted in writing and will be addressed as quickly as possible, but no later than within four weeks.

The Booking Party also has the right to file a complaint with the supervisory authority: the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Questions and complaints can be sent to: info@ustories.nl.

Untold Stories Experiences reserves the right to amend this Privacy Policy.

Changes will be communicated to the Data Subject in a timely manner.

Dutch law applies to this Privacy Policy and any resulting disputes.